Product Ordering and Returns FAQ
We are here to make the process as simple as possible
ORDER ISSUES
What do I do if I receive a faulty / damaged item in my order?
We ask that you check your goods within 48 hours of their arrival. If any faults have been detected you should notify us via e-mail (if possible, please attach an image of the faulty/damaged item) or telephone.
We will either replace the item as quickly as possible or refund you for the faulty goods, depending on preference.
If an item is faulty, we will refund the cost of returning the item to our warehouse. All returns must be made within 14 days and should be sent back to us with your Original Order Number Marked.
I'm missing a product from my order, what do I do?
In the 1st instance please call or email at info@junction2interiors.co.uk us so we can discuss the issue with you.
Will you refund the shipping charges on my parcel?
Where a product has been recieved damaged or incorrectly specified on our website we will arrange to collect the parcel at our cost or will reimburse the cost if sent back by yourself.
In other cases please contact us first to discuss. Please email or use the chat feature on our site.
RETURNS AND EXCHANGES
What is your return policy?
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you have physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by e-mail to info@junction2interiors.co.uk
or with a letter sent by post 870 Wolverhampton Road, Oldbury, West Midlands, B69 4RS
Which goods are Non Returnable
Cancellation right does not apply in the case of:
- any made-to-measure or custom-made products or products made to your specification or clearly personalised to Include;
- Bespoke Bathroom Kitchen Units / Furniture
- Duravit Branded Baths, Furniture and Trays
- Bespoke Shower Trays & Shower Enclosures
- Special Finishes on Taps and Shower Valves
- Products that have been Fitted and Hence Cannot be Resold
Where should I return my items to?
Junction 2 Interiors
870 Wolverhampton Road
Oldbury
West Midlands
B69 4RS
All items must be returned to us in 14 days. Please do not write or stick anything onto the original product box itself, as our suppliers may not be able to accept these returned items.
When can I expect my refund?
Refunds are processed automatically on receipt of the goods to our warehouse.
Card payments will take approximately 2-3 days to hit your account.
PRODUCT & STOCK
Why have I received an email saying the item I've ordered is out of stock?
We aim to make stock availabilty as accurate as possible, but in some circumstances products do become unavailable.
In each case we will offer a full refund, alternative or we can keep the order open.
Can you tell me more about your Price Promise policy?
Junction 2 Interiors always strive to offer products at competitive prices.
Should you find our product at a lower price we will match it upon you providing evidence of the competitor's online price with date and price by:-
Showing a Print out in our store Email with Link to Competitor Page, info@junction2interiors.co.uk
Terms & Conditions
The lower priced item must be identical and have an identifiable Product Code
The lower priced item must be in stock at the time
The lower priced item must include the delivery
We do match promotional offers such as buy one get one free
The competitor must be based in the UK and sell direct to customers (this excludes Auctions, such as Ebay, Gumtree)
No other offers or vouchers can be used with the price match
We cannot price match against clearance sales, closing down sales